Refund policy

We have a NO RETURNS policy, which means we will not accept returns under any circumstances. We offer refunds only in the case that the item arrives damaged. If you received the incorrect item, please reach out to us so we can fix it at no cost to you.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need the receipt or proof of purchase and at least 4 photos of the item. If you did not receive your item, please send us an email.

To start a refund, you can contact us at dinky@dinkysdesigns.com. Please note that you will need at least 4 photos of the item and proof of purchase.

We will offer refunds on a case by case basis. If you no longer wish to keep your item, please use it for crafting or donate it to a local organization. 

You can always contact us for any questions at dinky@dinkysdesigns.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We have a no returns policy. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot issue refunds on sale items or gift cards.

Exchanges
If what you ordered doesn't fit or look quite right, please send us an email so we can work on an exchange for you. The buyer accepts responsibility for shipping.

Refunds
We will notify you once we’ve determined your refund status, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at dinky@dinkysdesigns.com.